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The standard shipping is free for most countries
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please note that all items in our store are custom-made. As each piece is crafted specifically for your order, we do not accept returns or issue refunds once payment is completed. Exceptions will only be made if the item is defective or if we made a mistake in your order. Thank you for your understanding and for supporting our team’s custom work.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Each piece is meticulously crafted with precision and care. Your order will be built and shipped within 15 business days to ensure the highest quality. Once your package is ready for shipment, we will provide you with a tracking number for real-time updates. Please note that ocean shipping typically takes around 30 days. Air shipping is also available and usually takes around 7 business days. Thank you for your patience and support!
1. Brass Finish – Oil-Sealed
The brass surface is sealed to slow oxidation. Over time, a natural patina may form, enhancing its vintage appeal.
2. Cast Aluminum – Handmade Details
Minor pits, specks, or unpolished areas may appear due to casting. These are natural features of the handmade process.Please consider this before purchasing.
Option 1: Adhesive (No Drilling)
Comes with traceless nano adhesive
Press firmly onto a clean, flat surface
Great for cabinets or non-drill areas
Not recommended for painted walls
Option 2: Screws (Drilled Installation)
Includes expansion screws
Use suitable screws for your wall type
Best for permanent, secure mounting
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Care & Maintenance | Due to the craftsmanship of stainless steel products, there may be welding marks or manual bending at the joints. These are not defects—please consider carefully before purchasing. |
Indoor Use | Lighting fixtures are recommended for indoor use. If you plan to place them outdoors, please contact customer service for guidance.(support @12living.com) |
Avoid Contact | Avoid contact between stainless steel products and acidic or alkaline substances. |
Cleaning Tips | For stubborn stains, clean with diluted vinegar or a small amount of alcohol, then rinse with water and dry the surface. |
This is a custom-made product. We do not accept returns or refunds after payment unless the issue is caused by our error (such as receiving an incorrect or defective item). Thank you for your understanding and support!
If the problem is due to our mistake, we can either offer a refund or send a replacement. We will also cover the return shipping costs in such cases.
To request a return or replacement, please contact us at support@12living.com with your order number and the date you received the item.
You should expect to receive your refund within four weeks of handing the return package to the shipping carrier. In many cases, refunds are processed faster. This timeframe includes the transit time for us to receive your return (5–10 business days), the processing time once we receive it (3–5 business days), and the time it takes your bank to process the refund (5–10 business days).
We ship to most countries worldwide. Please note that some products may have shipping restrictions and cannot be delivered to certain destinations.
When placing an order, you’ll receive estimated shipping and delivery dates based on product availability and the shipping method you choose. These estimates may appear during checkout depending on your selected carrier.
Shipping costs are based on weight. The weight of each product is shown on its detail page. For accuracy, we round up all weights to the nearest full pound according to our shipping partners’ policies.
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